FAQ
You’ve Got Questions–We’ve Got Answers
Landlords
What type of properties do you deal with?
All types of properties welcome. They can be with or without a garden or parking and the property doesn’t have to be in good condition but nice enough for tenants to move in. If you’re unsure whether your property fits the bill, why not contact us to find out more.
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Does the property need to be furnished?
Not necessarily. We take on fully furnished, part-furnished, and completely unfurnished properties. If you have previously rented to undergraduate students, the furniture may not be the type we normally use, and would ask you to remove it. Our customers are professionals and postgraduate students who expect a higher standard of living than most undergraduate students. This would be reflected in the offer we make you.
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How do I receive Rental Payments?
We will set up a monthly standing order direct to your bank account for the agreed rent. The transfer will be made on the same day every month for the duration of the contract.
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What are your fees?
We don’t take fees from landlords. Nor do we charge tenant finder fees or the usual sky-high management fees.
Do you have a referral Scheme for friends who are also landlords?
Yes we do. When you recommend a friend we pay you a referral bonus of £200 per property that we take on.
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Guests
Do I need to pay a deposit?
Yes a deposit would be required to secure your chosen property for the specified dates. This would be handled through the booking company chosen.
Is there parking at your properties?
Some have drives for multiple cars; most you can park on the street and the odd one may have restricted parking hours. Our advertisement for each property will give details.
Is Smoking Allowed?
Smoking is prohibited in all of our properties (This includes hanging out of the window). You can of course smoke in the garden with the backdoor closed behind you.
Who deals with maintenance issues?
We do. But we depend on your cooperation on this. Please tell us as soon as you think there is an issue with anything in the house, no matter how big or small and we will organize the repairs. If someone has broken something – by accident or not – they will have to pay for it. We are always very fair and will listen to everyone’s explanation first.
